Terms of Service

Welcome to Cleanlogic. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or making a purchase, you agree to these Terms.

If you have any questions, please contact us at info@imstradingusa.com

1. Use of Our Site

By accessing our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use the site.

You agree not to use our products or services for any unlawful purpose or in violation of applicable laws.

2. Products & Orders

All products are subject to availability. We reserve the right to limit or cancel orders at our discretion, including those that appear to be placed by resellers or distributors.

We strive to display product descriptions, pricing, and images accurately; however, we do not guarantee that all content is error-free.

3. Pricing & Payments

Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.

By placing an order, you agree to provide current, complete, and accurate payment and account information.

4. Shipping & Returns

Shipping timelines, costs, and return eligibility are outlined in our Shipping Policy and Return Policy, which are incorporated into these Terms by reference.

5. Intellectual Property

All content on this site — including text, images, logos, graphics, and designs — is owned by Cleanlogic or its licensors and may not be copied, reproduced, or used without written permission.

6. User Content

If you submit reviews, comments, or other content, you grant Cleanlogic the right to use, reproduce, modify, and display that content for marketing and promotional purposes.

7. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties.

8. Limitation of Liability

To the fullest extent permitted by law, Cleanlogic shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

9. Indemnification

You agree to indemnify and hold harmless Cleanlogic from any claim or demand arising out of your breach of these Terms or violation of any law.

10. Governing Law

These Terms are governed by the laws of the United States and the state in which Cleanlogic operates, without regard to conflict-of-law principles.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting to this page.

12. SMS / Mobile Messaging Terms

By opting into Cleanlogic’s SMS program, you consent to receive recurring automated promotional and transactional text messages.

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

  • Reply STOP to unsubscribe

  • Reply HELP for assistance

Supported carriers are not responsible for delayed or undelivered messages.

For information about how we collect and use personal data, please review our Privacy Policy.

13. Contact Information

Questions about these Terms should be sent to:
info@imstradingusa.com

Looking for answers? We’re here to help.

Below you’ll find the most common questions about our products, orders, mission, and more.

Frequently Asked Questions
How long does it take to process my order?


Orders are processed on the next business day and typically ship within 1–2 business days.
How long does shipping take?

Standard shipping usually arrives within 3–6 business days after your order ships.
Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
Can I change or cancel my order after placing it?

If you need to make changes, please contact us as soon as possible at info@imstradingusa.com. Once an order has shipped, we may not be able to make changes.
What is your return policy?

If you’re not satisfied with your purchase or your product is defective, you may request a return or exchange within 120 days of your original purchase. Products must be returned in original packaging and proof of purchase is required.
How do I start a return?

Please email info@imstradingusa.com, and our team will provide return authorization and next steps.
How long does it take to receive a refund?

Refunds are processed after your return is received and approved. Timing may vary depending on your bank or payment method.
Can I return products purchased from a retailer?

For products purchased from a retailer, we recommend contacting the original place of purchase for return assistance.
Are Cleanlogic products cruelty-free?

Yes. Cleanlogic does not test products or ingredients on animals and is PETA-certified cruelty-free.
Are your products suitable for sensitive skin?

Many of our products are designed with sensitive skin in mind. We recommend reviewing product descriptions or reaching out if you have specific concerns.
How should I care for my Cleanlogic products?

Rinse after each use and hang to dry. Replace every 30 days for best results.
What is Purchase to Employ®?

Purchase to Employ® is our commitment to creating meaningful, inclusive job opportunities for people with disabilities. Every purchase helps support this initiative.
Why does Cleanlogic use Braille on packaging?

We believe accessibility should be built into product design. Functional Braille helps make our products more inclusive for blind and visually impaired individuals.
Where are your products made?

Many Cleanlogic products are proudly assembled in the USA by individuals with disabilities.
Can I use more than one discount code?

Only one discount code may be used per order.
Do discount codes apply to subscriptions?

Not all discount codes are valid for use on subscription products.
Do you offer subscriptions?

Yes. All Cleanlogic products are available as subscriptions. Subscription options can be selected directly on each product page.
How can I contact Cleanlogic?

If you have additional questions or need assistance, please email us at info@imstradingusa.com
When can I expect a response?

Our team responds as quickly as possible during normal business hours, Monday–Friday, 9am–5pm.