Returns

We want you to love your Cleanlogic products. If something isn't right, we're here to help.

Eligibility for Returns & Exchanges

If your product is defective or damaged: We offer a 120-day return policy for eligible products purchased directly from Cleanlogic.com. You have 120 days after receiving your item to request a return.

For products purchased through an authorized Cleanlogic retailer, any returns, refunds, or product-related issues must be facilitated directly through the retailer where the product was purchased and are subject to that retailer’s applicable policies.

Products purchased from unauthorized sellers or resellers are not eligible for return, refund, replacement, or other coverage from Cleanlogic.

If you've changed your mind: you may return unopened items within 30 days of purchase. Items must be in their original, sealed packaging with proof of purchase. For multi-packs, individual units still sealed inside an opened outer carton are eligible.

For health and hygiene reasons, we can't accept returns of opened or used personal care products except in cases of defect or damage.

How to Start a Return 

Email info@imstradingusa.com with your order number and reason for return. Our team will respond as soon as possible with return authorization and next steps. Returns sent without prior authorization will not be accepted.

Please do not ship items back until you receive written authorization from our team.

Refund or Exchange Options

Once your return is approved and received, you may choose between a refund to your original payment method or an exchange.

Missing or Damaged Items

 If your order arrives with missing or damaged items, please contact info@imstradingusa.com and we'll make it right as quickly as possible.

Questions?

If you have any additional questions or need assistance, please contact us at info@imstradingusa.com

We’re happy to help.