FAQs

Looking for answers? We’re here to help.

Below you’ll find the most common questions about our products, orders, mission, and more.

Frequently Asked Questions
How long does it take to process my order?


Orders are processed on the next business day and typically ship within 1–2 business days.
How long does shipping take?

Standard shipping usually arrives within 3–6 business days after your order ships.
Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
Can I change or cancel my order after placing it?

If you need to make changes, please contact us as soon as possible at info@imstradingusa.com. Once an order has shipped, we may not be able to make changes.
What is your return policy?

If you’re not satisfied with your purchase or your product is defective, you may request a return or exchange within 120 days of your original purchase. Products must be returned in original packaging and proof of purchase is required.
How do I start a return?

Please email info@imstradingusa.com, and our team will provide return authorization and next steps.
How long does it take to receive a refund?

Refunds are processed after your return is received and approved. Timing may vary depending on your bank or payment method.
Can I return products purchased from a retailer?

For products purchased from a retailer, we recommend contacting the original place of purchase for return assistance.
Are Cleanlogic products cruelty-free?

Yes. Cleanlogic does not test products or ingredients on animals and is PETA-certified cruelty-free.
Are your products suitable for sensitive skin?

Many of our products are designed with sensitive skin in mind. We recommend reviewing product descriptions or reaching out if you have specific concerns.
How should I care for my Cleanlogic products?

Rinse after each use and hang to dry. Replace every 30 days for best results.
What is Purchase to Employ®?

Purchase to Employ® is our commitment to creating meaningful, inclusive job opportunities for people with disabilities. Every purchase helps support this initiative.
Why does Cleanlogic use Braille on packaging?

We believe accessibility should be built into product design. Functional Braille helps make our products more inclusive for blind and visually impaired individuals.
Where are your products made?

Many Cleanlogic products are proudly assembled in the USA by individuals with disabilities.
Can I use more than one discount code?

Only one discount code may be used per order.
Do discount codes apply to subscriptions?

Not all discount codes are valid for use on subscription products.
Do you offer subscriptions?

Yes. All Cleanlogic products are available as subscriptions. Subscription options can be selected directly on each product page.
How can I contact Cleanlogic?

If you have additional questions or need assistance, please email us at info@imstradingusa.com
When can I expect a response?

Our team responds as quickly as possible during normal business hours, Monday–Friday, 9am–5pm.